Privacy Policy
Last updated: 8 September 2026
This policy explains how Dumpling Chef collects, uses, stores and protects personal information when you use our website, contact us or interact with our services.
1. Information we collect
We may collect information you provide directly to us, including your name, email address, phone number, location, enquiry details, job application information and any files you choose to upload.
When you use our website, limited technical information may also be collected automatically, such as your IP address, browser type, device information and pages visited.
2. How we use your information
We use personal information to:
- respond to enquiries, feedback and support requests;
- process catering, franchise and employment enquiries;
- provide store, ordering and app-related assistance;
- maintain website security and prevent spam or misuse; and
- meet our legal and operational obligations.
3. Sharing information
We may share information with Dumpling Chef team members, relevant stores and trusted service providers where this is needed to respond to you or operate our website and services. We do not sell your personal information.
Information may also be disclosed where required or authorised by law.
4. Cookies and third-party services
Our website may use cookies and similar technologies to support site functionality, security and analytics. It may also link to or display services operated by third parties, including online ordering platforms, Google Maps and social media services. Those providers handle information under their own privacy policies.
5. Storage and security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Information is retained only for as long as reasonably needed for the purpose for which it was collected, or as required by law.
No internet transmission or storage system can be guaranteed to be completely secure.
6. Access and correction
You may ask to access or correct personal information we hold about you. You may also contact us with a privacy question or complaint. We may need to verify your identity before completing a request.
7. Changes to this policy
We may update this policy from time to time. The latest version will be published on this page with its updated date.
8. Contact us
For privacy questions or requests, email admin@dumplingchef.com.au, call (03) 9792 2722, or write to Dumpling Chef, 29 Brooklyn Avenue, Dandenong VIC 3175.
This page provides general website information and does not replace advice about your specific circumstances.